FREQUENTLY ASKED QUESTIONS
What owners ask us most, from pricing and setup to switching over and what Scalvera does.
There is no long-term contract. Plans run month to month and you can cancel anytime. If you cancel, you keep your domain and your contacts.
Plans start at $197/month for Starter, $397/month for Professional and $797/month for Scale. Each plan has a one-time setup fee ($750, $1,500 or $2,500) that covers building your system before you log in.
No. Every plan includes unlimited users and unlimited contacts, so you can add your whole team without seat fees.
Your plan covers its listed features. Separate usage charges may apply beyond included allowances: texts, calls and some AI features are billed by usage at standard carrier rates. We estimate your usage on the audit call, so there are no surprises.
The full custom build: your website, CRM pipeline, automations and testing, all done before you log in. Because it pays for work already completed, the setup fee is not refundable.
Yes. If you are not satisfied within 14 days of your plan going live, we refund your first month's software fee. The one-time setup fee is not refundable.
It depends on your plan and what we are building for you. Our team builds and tests everything before you log in, and you get a clear timeline on your audit call.
No. We build it, set it up and manage it for you. Most owners simply watch leads, reviews and appointments come in, and reply from the mobile app when they want to.
Live chat and Zoom support, day or night, with a real person who knows your account. Share your screen when it is easier to show.
Yes. Book a free 15-minute audit. We look at how you handle leads today and show you what Scalvera would change. No credit card, no sales pitch.
Yes. It replaces the separate tools many owners pay for today: CRM, website and forms, scheduling, email marketing and review requests.
Yes. Our team handles setup and moves your contacts and history over as part of onboarding, so nothing important gets left behind.
Yes. Scalvera connects with Zapier, so leads, reviews and other events can flow to the apps you already use.
Yes. We set up and support your account in English or Spanish, and your customers can get texts, forms and reminders in either language.
Missed-call text back sends the caller a text within seconds, so the conversation keeps going while you finish the job. It is included on every plan.
Yes, on the Scale plan. The AI voice receptionist answers in English or Spanish, takes the details and books the appointment. Scale also includes an AI chatbot for your website.
Review requests go out by text and email after every finished job, with reminders that stop once the customer reviews. It is included on Professional and Scale.
Local service businesses, mostly in Whatcom, Skagit and Snohomish counties in Washington: contractors, home services, restaurants, insurance, medspas and more.
You do. Your contacts and your domain belong to you, and you keep them if you ever cancel.
Book a free 15-minute audit, or call us. No credit card, no sales pitch.