How It Works
Map the moment
We identify the exact trigger in your workflow—job complete, invoice paid, visit checked in—when a customer is happiest and most likely to leave a star rating.
Write & wire
We draft bilingual SMS and email copy, build your review landing page, and connect follow-up rules—then test end-to-end before launch.
Launch & tune
We turn it on, train your team on one simple habit (mark jobs done), and adjust timing or copy based on real response rates.
What Happens Your First 7 Days
- 1
Day 0
We configure everything
We map your job-complete trigger, write bilingual SMS + email copy, and test end-to-end. You approve. Nothing goes live untested.
- 2
Day 1
Reactivation campaign launches
Past customers receive personalized review requests—dripped gradually so Google sees natural volume. Most clients get their first review within 24 hours.
- 3
Day 3
Reviews start landing
Real 5-star reviews appear on your Google profile. We monitor and flag any that need a response.
- 4
Day 7
You start winning on Google
Fresh reviews improve your local ranking. Leads spend less time second-guessing and more time booking.
What You Get
Review Engine is part of your Scalvera system. We configure triggers, copy, and timing before you go live—so reviews collect themselves while you run the business.
Auto Review Requests
SMS and email fire the moment a job is marked complete — no manual step.
Bilingual Templates
English, Spanish, or both — matched to how your customer communicates.
Branded Landing Page
Happy customers land on your page, tap Google, done.
Smart Follow-ups
If the link was opened but no review posted, a gentle nudge goes out automatically.
AI Review Replies
Draft responses to new Google reviews — approve in one tap.
Review → Social
Turn 5-star reviews into share-ready posts for Facebook and Instagram.
Real-Time Alerts
Get notified the moment a review lands so nothing sits unanswered.
One Dashboard
Rating trends alongside leads and revenue — not a separate login.
Real Results From Real Clients
47 → 89 Google reviews in 6 weeks
“The requests go out automatically after every loyalty check-in. We don't have to think about it.”
Lilia's Mexican Cuisine
Bellingham, WA
Review requests running inside the same CRM we use for leads
“One platform for everything — no extra logins, no Zapier, no guessing if the SMS actually sent.”
Velasco Services
Mount Vernon, WA
How It Works in Your CRM
Standalone review tools bolt onto the outside of your stack. Review Engine runs inside the same pipeline your team already uses.
- Mark a deal or appointment as complete (or use the status your team already uses)—the request sends automatically
- No Zapier chains, no fragile webhooks between five apps—native workflows in one platform
- Timing you control: same day, next day, or after a cooling-off period—whatever fits your service
- Works alongside missed-call text-back, booking reminders, and follow-up sequences—one inbox, one history per customer
Why Bilingual Matters
In the Pacific Northwest and many U.S. markets, customers switch languages mid-conversation. A review ask in the wrong language often gets ignored.
- Spanish-first households still read Google in both languages—meeting them in theirs builds trust
- English-only templates leave money on the table when your crew serves bilingual neighborhoods
- Scalvera aligns message language with contact preferences and your brand voice—consistently, at scale
- The same engine powers bilingual SMS for leads and service—so reviews are not a one-off hack
Common Problems We Fix
If this sounds familiar, you are not alone—and you do not need another login to fix it.
- Your Google profile looks quiet even though customers love you
- Owners or techs are supposed to ask for reviews but forget after long days
- You use one app for SMS, another for email, and nothing talks to the CRM
- Spanish-speaking customers get English-only links and never click
- You see a bad review days late because nobody was notified
- You pay for a review tool that never synced with how jobs actually finish